FAQ
Product
What is SERVIR?
SERVIR is a contemporary tabletop design brand. We create objects that sit between function and form — designed to be seen, not hidden.
What is the material made of?
SERVIR pieces are made from a recycled polyurethane (PU) leather composite, incorporating both post-consumer and pre-consumer recycled content. It is selected for its durability, structure, and refined tactile finish. A considered alternative to traditional leather.
Full composition: 40% recycled post-consumer polyester, 18% recycled pre-consumer polyurethane, 18% polyurethane, 14% calcium carbonate, 10% protein.
Full composition: 40% recycled post-consumer polyester, 18% recycled pre-consumer polyurethane, 18% polyurethane, 14% calcium carbonate, 10% protein.
Are the products sold individually or as sets?
Our pieces are offered in curated sets to preserve balance across the table.
How should I care for my SERVIR pieces?
Wipe clean with a soft, damp cloth. Avoid prolonged exposure to moisture or direct heat. Do not soak in water or soap. Designed to age with use.
Delivery
Do you ship internationally?
Yes. SERVIR ships worldwide. International shipping rates are calculated at checkout based on your destination. Customs duties, taxes and import fees, where applicable, are the responsibility of the recipient.
When will my order ship?
Orders are processed within a few business days. Once dispatched, you will receive tracking details via email.
How long will my order take to arrive?
Orders within Australia are estimated to arrive within 3–5 business days. New Zealand orders are estimated to arrive within 5–10 business days. International delivery times vary by destination.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Returns
Can I return or exchange my order?
We accept returns on unused, undamaged items in their original packaging within 14 days of delivery. Return shipping is at the customer's expense. If your item arrives damaged or faulty, contact us at info@servirstudio.com within 48 hours with photographic evidence for a replacement or full refund.
Contact
How can I get in touch?
For all enquiries, contact: info@servirstudio.com